1. Information we collect

We may collect information you voluntarily submit, such as your name, work email, company, subject, and message. We may also collect basic technical information such as browser type, device information, IP address, and website usage data.

2. How we use information

We use information to provide and improve our services, respond to inquiries, process subscriptions, maintain security, prevent abuse, and communicate service-related updates.

3. Sharing

We may share information with service providers that help us operate hosting, analytics, email, security, payments, or customer-support functions. We do not sell personal information as a business practice.

4. Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, legal obligations, dispute resolution, security, and legitimate business needs.

5. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security.

6. Your choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. Contact us to make a request.

7. International processing

Your information may be processed in countries other than your own where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

8. Children

Veltris IO is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

9. Updates

We may update this policy periodically. The revised version will be posted on this page with an updated effective date.

10. Contact

For privacy questions or requests, please use our contact page.

1. Using the service

You may use Veltris IO only for lawful business purposes and in accordance with these terms. You are responsible for the accuracy of information you provide and for maintaining the confidentiality of your account credentials.

2. Subscriptions and billing

Paid plans are billed according to the plan selected at checkout or in an applicable order form. Unless otherwise stated in writing, subscriptions renew for the same billing period until cancelled. Fees are exclusive of applicable taxes.

3. Acceptable use

You may not use the service to violate law, infringe intellectual property rights, introduce malicious code, interfere with service availability, or attempt to gain unauthorized access to systems or data.

4. Customer content

You retain rights to content and data you submit. You grant Veltris IO the limited rights necessary to host, process, transmit, and operate on that content to provide the service.

5. Intellectual property

Veltris IO and its licensors retain all rights in the platform, software, documentation, trademarks, and related technology. No ownership rights are transferred to you except the limited subscription rights expressly granted.

6. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party dependencies, and events outside reasonable control may affect availability.

7. Termination

Either party may terminate a subscription as permitted by the applicable plan or order form. We may suspend access for material violations, security risks, or non-payment.

8. Disclaimers and liability

The service is provided on an “as available” basis to the maximum extent permitted by law. To the extent permitted by applicable law, Veltris IO is not liable for indirect, incidental, special, consequential, or punitive damages. Any contractual liability limits should be read together with the applicable order form.

9. Changes

We may update these terms from time to time. Material changes will be communicated through reasonable means. Continued use after the effective date constitutes acceptance of the updated terms.

10. Contact

Questions about these terms can be sent through our contact page.

1. Cancelling a subscription

You may request cancellation of a monthly subscription before your next renewal date. Unless your order form says otherwise, cancellation takes effect at the end of the current paid billing period.

2. Refunds

Subscription fees are generally non-refundable once a billing period has started, except where required by law or where Veltris IO has agreed otherwise in writing. If a duplicate or incorrect charge occurs, contact us promptly so we can investigate.

3. Enterprise and annual agreements

Annual, enterprise, implementation, and custom engagements may have different cancellation and refund terms. The signed order form or agreement for that engagement controls where it conflicts with this policy.

4. Service issues

If you experience a material service issue, contact support with the affected workspace, approximate time, and relevant details. We may provide a service credit or other remedy where appropriate and where required by the applicable agreement.

5. How to request cancellation

Send a cancellation request through our contact page with your company name, account email, and plan. Do not send passwords or sensitive credentials.

1. What cookies are

Cookies are small files stored on your device that help websites remember settings, understand usage, and provide functionality.

2. How we may use them

We may use essential cookies to keep the website functioning, security-related cookies to prevent abuse, and optional analytics technologies to understand aggregate website usage.

3. Your choices

Your browser can usually block or delete cookies. Blocking essential cookies may cause some website features to stop working. If an optional cookie-consent control is presented on the website, you can use it to manage non-essential technologies.

4. Third-party services

Some embedded or analytics services may set their own cookies subject to their policies. We aim to use third-party technologies only where they support legitimate website or service functions.

5. Updates

We may update this policy when our use of cookies changes. The latest version will always be published on this page.

1. Security by design

Veltris IO is designed around least-privilege access, controlled environments, auditability, and secure software-development practices. Security controls may vary by product tier and deployment model.

2. Encryption

Data transmitted to Veltris IO services is intended to be protected using modern transport encryption such as TLS. Where supported by the applicable service architecture, data at rest is protected using industry-standard encryption mechanisms.

3. Access controls

Administrative access is restricted according to role and operational need. Enterprise plans may include additional identity and access features such as SSO, role-based permissions, and audit controls.

4. Monitoring and incident response

We use operational monitoring and security practices intended to identify, investigate, and respond to suspicious activity or service incidents. Where required, affected customers are notified in accordance with applicable agreements and law.

5. SOC 2

Security reviews and compliance programs may evolve as Veltris IO grows. References to SOC 2 on this website should not be interpreted as a representation that a specific SOC 2 audit has been completed unless a current report or formal certification is made available to the customer.

6. Responsible disclosure

If you believe you have identified a security issue affecting Veltris IO, please contact us through our contact page and include enough information for our team to investigate. Please do not include secrets or customer data in an initial report.